Glandore Estate Wines - Terms & Conditions

This Agreement is a contract between "You", the consumer and Glandore Estate Pty Ltd, ABN 98 117 886, Liquor Licence number 24006780.

Note: Persons under 18 years of age are not permitted to place orders or purchase alcohol.


This agreement sets out the terms and conditions under which you may purchase goods online from Glandore Estate Wines.
By completing the customer application process and engaging Glandore Estate Wines service, You agree to be bound by the terms and conditions of this Agreement.
Please read the following terms and conditions carefully before placing your order via Glandore Estate Wines online ordering system.

Contents

  1. Interpretation
  2. The Agreement
  3. Customer Application
  4. Purchase orders and delivery of goods
  5. Price of goods and payment
  6. Risk and title
  7. Packaging and labelling of goods
  8. License
  9. Out of stocks and substitution
  10. Intellectual property rights
  11. Security
  12. Liability
  13. Notification of changes
  14. Confidentiality of your information
  15. Termination
  16. Notices
  17. Miscellaneous

1. INTERPRETATION

In these Conditions:
"Agreement" means an agreement between You (the consumer) and Glandore Estate Wines to supply Goods. The Agreement consists of the Order and these Conditions.
"Conditions" means these Conditions and any agreed written variations.
"Delivery Address" means the address to which the Goods are to be delivered as stated on the Order.
"Delivery Fee" means the fee payable to Glandore Estate Wines in respect of delivery of the Goods and handling costs associated with processing your order, as advised by Glandore Estate Wines
"Goods" means Goods described in an Order and includes packaging.
"Intellectual Property Rights" Includes all rights in respect of copyright, trademarks, patents, designs, protection of confidential information and circuit layouts, whether arising under statute or otherwise.
"Order" means an order by You to purchase Goods from Glandore Estate Wines.
"Product List" means the list of Goods displayed on Glandore Estate Wines website at time of purchase.

2. THE AGREEMENT

2.1 What is the Agreement?
The entire agreement between You and Glandore Estate Wines for the purchase of Goods is:
(a) these Conditions; and (b) the terms of the Order.
2.2 An agreement exists between You and Glandore Estate Wines once Glandore Estate Wines receives and accepts an order at its licensed premises. Glandore Estate Wines is not obliged to sell or supply You with any Goods until the order is received and accepted at their licensed premises.
2.3 Each Order received by Glandore Estate Wines will be treated as a separate agreement.

3. CUSTOMER APPLICATION

3.1 Application to be completed
You must complete a customer application form online prior to placing an Order via Glandore Estate Wines online ordering system. You authorise that all information and data provided by You in the customer application is accurate, complete and up to date. You will promptly inform Glandore Estate Wines if there is any change to this information or data.
3.2 Set up costs
You are responsible for any costs associated with accessing the Glandore Estate Wines site and placing orders via Glandore Estate Wines online ordering system, including any Internet service provider fees.
3.3 Delivery area
Glandore Estate Wines delivery service is restricted to a particular area. Goods cannot be delivered to an address outside this area. Glandore Estate Wines will advise You if the Delivery Address You nominate is not within the boundaries of its nominated delivery area. Glandore Estate Wines will not be obliged to continue to deliver Goods to You if You change Your Delivery Address and the new Delivery Address You nominate is not within Glandore Estate Wines delivery boundaries.

4. PURCHASE ORDERS AND DELIVERY OF GOODS

4.1 Orders
All orders submitted via Glandore Estate Wines website are at the discretion of Glandore Estate Wines management.
4.2 Delivery of the Goods
Glandore Estate Wines will deliver the Goods to You at the Delivery Address nominated, during authorized licensed trading hours. Goods may be delivered without a receipt should You provide such written authorisation via fax or email. Glandore Estate Wines, and all couriers, delivery companies acting for and behalf of Glandore Estate Wines, will take due care and reasonable precautions to ensure the Order is delivered correctly and in good condition. Glandore Estate Wines will take no responsibility for incorrect delivery details provided by You or any liability for goods not received at the delivery address upon correct receipt of delivered Order. Glandore Estate Wines will take no responsibility for incorrect delivery details provided by You or any liability for goods not received at the delivery address upon correct receipt of delivered Order.
4.3 Authorized receipt of Goods
Anyone present at the Delivery Address nominated may receive the Goods and shall be presumed by Wine iQ to be authorized to do so. The Goods will not be delivered to persons under the age of eighteen (18) years of age. Glandore Estate Wines may request proof of age from the person who receives the Goods at the Delivery Address nominated, and may request he/she signs their name as confirmation of receipt the Goods. Glandore Estate Wines, and all couriers and delivery companies acting for and behalf of Glandore Estate Wines, will refuse to deliver the Goods to anyone unable or unwilling to provide evidence of proof of age. If the Order specifies special instructions for delivery, Glandore Estate Wines, and all couriers and delivery companies acting for and behalf of Glandore Estate Wines, will adhere to those specific instructions to its best, within legal and ethical bounds. Glandore Estate Wines accepts no responsibility for incorrect delivery of goods due to unlawful use of credit card payment details. It is the Purchaser’s (You) responsibility to keep credit details and pass-codes private and confidential to prevent any unlawful use.
4.4 Change of Delivery address.
If You fail to notify Glandore Estate Wines of changes to the nominated delivery address, Glandore Estate Wines will not be responsible for incorrect delivery of Goods. You will be liable for all delivery costs.
4.5 Delivery Time Frames.
All delivery time frames quoted on Glandore Estate Wines web site are a guide only and actual delivery times may vary. While we will undertake to deliver the Goods in a prompt and timely manner, Glandore Estate Wines takes no responsibility for delays caused by its suppliers. By ordering via this website You acknowledge that the risk of an order not being delivered within the time frame quoted, exists.

5. PRICE OF GOODS AND PAYMENT

5.1 Price of Goods
Subject to clause 5.2 the price You shall pay for the Goods shall be the price specified on the Product List. You also agree to pay the Delivery and Handling Fee relating to each Order.
5.2 Variation
Glandore Estate Wines prices are subject to variation. The price payable for the Goods shall be the price applicable on the date the Goods are confirmed as ordered i.e. once Glandore Estate Wines receives and accepts the order at its licensed premises
5.3 Method of payment
(a) You shall pay for the Goods at the time of submitting your online order. Glandore Estate Wines accepts MasterCard, Visa card and American Express. Glandore Estate Wines does not accept cash payment for Goods ordered over the web.
(b) You may make an application to Glandore Estate Wines for a corporate customer account. Upon acceptance of your application You will be required to sign additional terms and conditions, which will include details of acceptable payment methods.

6. RISK AND TITLE

6.1 Risk and Title
Risk in the Goods is transferred to You upon delivery of the Goods to the nominated Delivery Address.
6.2 Returns or Refunds
If at any time You are not satisfied with the quality of the Goods purchased, You may call Glandore Estate Wines Cellar door on 02 4998 7140 or email info@glandorewines.com and a representative if Glandore Estate Wines will assess Your request for a credit, replacement or refund of Goods purchased, whether they be damaged or an incorrect product.

7. PACKAGING AND LABELLING OF GOODS

Glandore Estate Wines will include up-to-date images of its wine selections in its online Product List, where possible. At times, the images may differ from the Goods actually supplied to You. Glandore Estate Wines does not guarantee the accuracy of the information contained in the Product List and recommends that You read the labels on all Goods carefully before consumption. All information, labeling, text, graphics, pictures, logos, and any other form of advertising including bottles and company logos, are deemed publicly available and are available to consumers from product bottle descriptions and merchandise readily available upon purchase of the respective product. Glandore Estate Wines does not accept liability for incorrect information or picture graphics supplied nor does it represent the companies or distribution companies associated.

8. LICENCE

You are licensed to install Glandore Estate Wines online facility on your computer for use in purchasing Goods from Glandore Estate Wines. You acknowledge that you are not permitted to make any other use of, or copyright information, text, or graphics from Glandore Estate Wines unless given prior written authorisation by Glandore Estate Wines.

9. OUT OF STOCKS AND SUBSTITUTION

9.1 No credits.
Glandore Estate Wines will not provide credits in respect of Goods ordered by You.
9.2 Substitution policy
Glandore Estate Wines endeavor to ensure that all Goods ordered by You (and any agreed substitutes) are supplied to You. In the event that Goods ordered by You are not available Glandore Estate Wines will, whenever possible, offer you a comparable product at equal or greater value.

10. INTELLECTUAL PROPERTY RIGHTS

10.1 You acknowledge that Glandore Estate Wines and its related companies own, or are licensed to use, all Intellectual Property Rights in Glandore Estate Wines (including, but not limited to, any images, photographs or text, which appear on the site). You agree that You will make no representation to the contrary, and that You must not use or copy Glandore Estate Wines in any manner that is inconsistent with the rights of the owner or licensee of such Intellectual Property Rights.
You agree to indemnify Glandore Estate Wines and its affiliates, employees, agents and representatives, and to hold them harmless from any and all claims and liabilities (including any and all legal fees) that may arise from your submissions, and from your unauthorized use of material obtained through Glandore Estate Wines, from your breach of this Policy, or from any such acts arising through your use of Glandore Estate Wines.
10.2 You acknowledge that any trademarks or logos which appear on Glandore Estate Wines website are owned by or licensed to Glandore Estate Wines or its related corporations, and that You will not do anything to prejudice the rights of the trademark owner or licensee to such trademarks or logos.

11. SECURITY

You agree to take responsibility for the safekeeping of your credit details and any associated security or pin codes. You will remain liable if any unauthorised person(s) uses your Credit Card and pass codes. You agree to release and indemnify Glandore Estate Wines in relation to any liability arising out of the unauthorised use of your credit card and pass codes.

12. LIABILITY

12.1 You acknowledge that Glandore Estate Wines is provided as an "as is site" and that Glandore Estate Wines is not making and has not made any warranty or representation as to Glandore Estate Wines suitability for any particular purpose. You agree that in using Glandore Estate Wines, You are not relying on any statement or representation made by Glandore Estate Wines that is not expressly contained in this Agreement.
12.2 You agree that any liability of Glandore Estate Wines, arising out of or in connection with any breach of any express or implied warranty or condition in respect of goods or services supplied to You through use of Glandore Estate Wines (other than a condition or warranty implied by legislation which does not permit Glandore Estate Wines suitability to be limited as stated in this clause 11.2) will, at the election of Glandore Estate Wines be limited to:
(a) if the condition relates to goods, the replacement of the goods or the supply of equivalent goods; and
(b) if the condition relates to services, the supplying of the services again or the payment of the cost of having the services supplied again.
12.3 You agree that any risk arising out of installation, downloading, use or performance of Glandore Estate Wines online ordering facility remains with You. To the extent permitted by law, You release and discharge Glandore Estate Wines and its related corporations from all forms of direct, special, indirect or consequential loss or damage (including loss of profits, loss of data or loss or damage that may reasonably have supposed to have been in the contemplation of the parties as at the date of this Agreement) arising out of or in connection with Glandore Estate Wines or this Agreement, including, without limitation, loss or damage caused by the negligence of Glandore Estate Wines or its related corporations.

13. NOTIFICATION OF CHANGES

Glandore Estate Wines may alter any of the terms of this Agreement without notice. Your use of the Glandore Estate Wines services will be bound by the Terms and Conditions, prices, and other information present on the date of your use.

14. CONFIDENTIALITY OF YOUR INFORMATION

Glandore Estate Wines reserves the right to disclose information regarding any of its members and use of Glandore Estate Wines service, to third parties, providing the information will not specifically identify You or any personal information supplied by You.
Glandore Estate Wines also reserves the right to disclose information regarding any of its members and use of Glandore Estate Wines service, including personal information, if it deems it necessary to comply with law or to protect the rights and property of Glandore Estate Wines or others.

15. TERMINATION

Glandore Estate Wines may terminate this Agreement at any time by delivering notice (as specified in clause 16) or by sending You an email message advising that your shopping privileges have been removed. If this occurs, please contact Glandore Estate Wines cellar door directly on 02 4998 7140. Termination of this Agreement shall be effective on the day the notice is received and recorded, or such later date as specified in the notice.

16. NOTICES

Glandore Estate Wines may give You notice by email or regular post to the address You have supplied in the membership registration information. You may give notice to Glandore Estate Wines by email to info@glandorewines.com

17. MISCELLANEOUS

17.1 Provisions are severable.
Each provision of this Agreement (including these Conditions) is severable. Severance does not affect any other provisions.
17.2 The operations of Glandore Estate Wines fall under New South Wales Liquor Law.